I took my daughter to get Lumineers. The dentist made four Lumineers for her front teeth. They said we’d get to see them and approve them before they put them in. In fact, they told use she’d get to walk around and look at them in different lights. None of that happened. She barely got to see them. She certainly didn’t get to see them normally or with different lights. Her mouth was pulled back in such a way that everything looked unnatural. However, even in that wretched position, we could tell they looked square and bulky. We told them they look fake and nothing like real teeth. They assured us they would look perfect when they were bonded on. I wasn’t sure what to do. They were the “experts”. Even after they were bonded on they still looked fake. They told us to leave them on for a week and we’d love them. We’re “Just not used to them yet”. I didn’t seem to have much choice so we left. The next day at school, the students were merciless. They called her beaver teeth. What do I do? I can’t leave her like this. Is there a way to get a refund? Who should re-do them? This guy was a cosmetic dentist. I thought that was what we needed.
Let’s start with the fact that he was a cosmetic dentist. That isn’t a recognized specialty so him saying he’s a cosmetic dentist doesn’t hold much weight. Any general dentist can say they’re a cosmetic dentist regardless of the amount of training they’ve invested in learning how to do it well.
Doing smile makeovers isn’t taught in dental school. It actually takes a significant amount of post-graduate training in order to do it well. Not all dentists are willing to put in the amount of training necessary to become true artists. That’s what cosmetic work is—art.
The Lumineers brand, in particular, is highly marketed to inexperienced cosmetic dentists as being easy to place. They tell dentists that because they’re considered ultra-thin porcelain veneers and technically do not require tooth preparation. Unfortunately, most teeth still require some preparation or the results look bulky. This seems to be what happened to your daughter.
Getting this Lumineers Case Fixed
You have a pretty good case for getting a refund. First, they didn’t follow their verbal agreement to let you approve them first. Be very clear to them about how unhappy both you and your daughter are about the Lumineers. Then, make sure they understand what your daughter is going through as a result of their shoddy work.
If they don’t respond by offering you a refund, then you’ll need to talk to an expert cosmetic dentist and get them on your side. That shouldn’t be too hard to do if the veneers look as bad as it sounds. Sometimes dentists are more willing to listen to peers than their patients. It’s helpful if you see a cosmetic dentist out of town. This makes it less likely they’d be friends. One dentist might have a hard time talking badly about a friend.
When you get the case re-done, make sure you also use an expert cosmetic dentist. This way your daughter will have beautiful results. I would choose someone on the list of dentists recommended by the mynewsmile.com website. Every one of them are screened for both their technical training and their artistry. They can give her a gorgeous smile. Don’t be surprised if they recommend a different brand of porcelain veneers than the Lumineers brand.
This blog is brought to you by Huntsville Cosmetic Dentist Dr. Steve Murphree.